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Venue Operations Manager

Company: Manchester United    Location: Manchester
Rate of Pay: Salary offered will be commensurate with relevant experience and the level of responsibility undertaken in the post. Benefits also include (subject to certain eligibility criteria) up to 25 days paid annual leave.

Accountable to: Head of Venue Operations

Job Purpose

The successful candidate will be a key member of the Venue Operations team at Manchester United and will take a leading role across two key workstreams, namely Matchday Operational Delivery & Special Event Management

Key Responsibilities

Develop a deep and thorough understanding of the venue and how it operates on matchdays

Work cross-departmentally to combine the functional departments of the club in the delivery of Matchday operations.

Act as an Operational Troubleshooter, on-the-ground on Matchdays

Produce all venue documentation relevant to the Matchday Meeting structure (Agendas, Action Logs, Lessons Learnt logs etc)

Assume the role of Special Event Manager for 3rd Party Stadium Hire Events

Own the day-to-day relationship with 3rd Party Promoters & Event Delivers (Such as the RFL, FA etc)

Produce a Master Checklist, Master Document Schedule and maintain all Special Event documentation to ensure strict version control is maintained for each event

Work with the Head of Venue Operations to position Old Trafford as an Event Focused facility

Sit as a member of the Stadium Atmosphere Group and work with the other group members (both internal and external) to continue to enhance the atmosphere at Old Trafford on home matchdays

Develop key relationships across the club with departments and suppliers

Maintain a working understanding of the Green and Purple stadium and event safety guides and ensure all Health and Safety requirements are met and approved at any Event Activation organised

Work with the Head of Venue Strategy & Planning to forward plan potential infrastructure projects at Old Trafford

Maintain a keen interest in the Global Stadium Market and contribute to the clubs innovation programmes

Ensure you are abreast of developing trends in the Stadium and Events worlds

Undertake other reasonable duties as determined by the Head of Venue Operation

Deputise for the Head of Venue Operations as required

Previous Experience

The successful candidate should be able to demonstrate:
A proven track record in delivering Venue or Event Operations, ideally in a Stadium Environment

Proven experience in event planning and execution

Experience of delivering Events when acting as the relationship holder between the Venue and a 3rd Party Promoter

A focus on positive stakeholder engagement (both Internal and External)

A hands-on approach, with the ability to consistently manage a wide range of issues, at pace and high volume

A high level of computer literacy / excellent Microsoft Office skills, specifically PowerPoint, Excel and Word

High level of initiative and responsibility

The ability to make sound decisions in a timely manner

A practical approach to problem solving

A commitment to driving forwards continuous improvement in their working environment

Personal Characteristics ,

Leadership: The ability to lead and energise a team with good people management and team building skills, in order to build a strong, capable and effective team

Driven: Self-motivation, enthusiasm, adaptability and ability to work under pressure

Executor: They should exhibit extreme pride in performance and possess exceedingly high standards in the provision of service to Manchester United Football Clubs customers and internal users

Passionate: About delivering an extremely high level of service commensurate with the Manchester United Football Club brand

Communicator: Calm but firm communication style, adaptable in order to effectively communicate with individuals from a wide range of backgrounds and seniority levels

Organised: The ability to prioritise and juggle conflicting demands comfortable working at pace

Strong Willed: A resilient operator who leads by example

Customer Service

Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.

Recognise potential complaint situations and make effective steps to avoid and/or resolve these situations.


To undertake any necessary internal or external training sessions in accordance with the Companys Performance and Development Review Policy and to take personal responsibility to seek opportunities to develop yourself and to realise your own potential.

Identify, implement and evaluate the training and developmental needs of staff within your area of responsibility, give appropriate feedback and actively show interest and involvement in training activities for all employees whilst looking for opportunities to further develop individuals.

Team Work

Ensure effective communication within your work team and actively offer support and guidance as necessary.

Security / Stock Control

Ensure compliance with all of the Companys security, stock control, loss prevention and key holder procedures.

Equal Opportunities and Harassment

Ensure understanding, awareness and compliance with the Companys Equal Opportunities and Harassment Policies.

Health and Safety

Ensure understanding, awareness and compliance at all times with Company Health, Safety and Environmental Policy.

Hours of Work

Your normal working hours will be 35 hours per week. In addition you are required to work match days and/or special events and on occasions there will be a requirement to be on-call enabling you to respond/deal with an unexpected incident.

Closing date: 11th March 2018

This document is a guide only. The employee must undertake any other duties as may be reasonably assigned by the Head of Security and other Executive Management from time to time.