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Process Excellence And Improvement Consultant

Company: Capital One    Location: Nottingham
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Process Excellence and Improvement Consultant

About the Team

A Process Excellence and Improvement Consultant is sought for a new role in our Operational Excellence team.
In a complex industry, Capital One recognises that good process management and culture leads to better outcomes for our customers, as well as our associates and shareholders.

The Role

This is a truly varied role, so what will you do?

  • Reporting to the Process Manager in the Marketing & Analytics department, you will support the business as it works to continue to improve and deliver our ´Be Dynamic and Well Controlled´ goal
  • Help create and embed a process management culture using industry and internal best practices and standards
  • Act as a relationship owner for process management activities driven by our centralised Operational Excellence programme, Enterprise Process Management Standard and the Marketing and Analytics leadership team
Wed love to hear from you

If you enjoy:
  • Facilitating conversations with internal business customers on how they get work done (process design), how they measure success (manage) and finding better ways to get things done (improve)
  • Performing diagnostic, redesign, and implementation of new or existing processes
  • Being a coach and advocate for process and being well managed in a highly regulatory environment
If you have:
  • A good understanding of basic Business Process Management principles (e.g. document swim lanes, create metrics, identify top risks, perform value stream analysis)
  • (Preferred) Experience in recognised or informal improvement methodologies or activities such as Lean and Six Sigma
If you are:
  • Able to identify problems and come up with solutions
  • Detail and results orientated with good analytical and organisational skills
  • Able to use your initiative, prioritise, and switch work styles as necessary
  • Keen to coach/develop/check/challenge stakeholders at all levels
Preferred Qualifications:
  • Bachelors Degree or Military experience
  • Lean Certification
  • Agile Certification
  • Six Sigma Black Belt Certification
  • Business Process Management Certification
  • Project Management Professional Certification
In return, you can expect a competitive salary and generous benefits, career development opportunities in a great working environment plus free gym and subsidised restaurant.

Capital One is committed to diversity in the workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One´s recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).