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Payroll Administrator

Company: NGA Human Resources    Location: Nottingham

Job Summary

Opportunity to join NGA UK as we embark on a period of exciting change and investment in the UK. This role is for an experienced Payroll Administrator who is looking for a role in forward thinking large organisation. We are responsible for the Payroll services to a host of the UKs largest companies and have been awarded Payroll Service Provider of the Year by CIPP 2 years running.

The Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

HR Support:

  • Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
  • Handles and tracks incoming calls, e-mails, faxes
  • Handles / Creates tickets in HR Workspace
  • Categorizes and prioritizes queries, requests and issues
  • Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
  • Responds to information or enquiry requests requiring a significant level of expertise:
  • Responds to complex HR and labour legislation questions
  • Analyses and solves clients questions, problems and / or requests efficiently and effectively
  • Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Processing and Controls:

  • Personnel Administration Data Processing & Controls
  • Personnel Administration data validation
  • Master Data Consistency Check
  • Official Reporting on Personnel Administration Data
  • Garnishments data entry and administration
  • Time Data Processing and Controls
  • Time Data Validation
  • Time Data Consistency Checks
  • Runs Time Data Evaluation and corrects/reports errors
  • Payroll Processing and Controls
  • Pre-Payroll Processes
  • Monitors payroll process
  • Confirms Master data, time & payroll data completeness
  • Escalates legal changes to AMO, tests and ensures implementation in the productive environment
  • Confirms Configuration completeness
  • On-Cycle Payroll Processes
  • Runs Payroll and control results
  • Processes Bank Files
  • Post-Payroll Processes
  • Payslips
  • Posting to accounting
  • Social security reporting
  • Tax reporting
  • Delivery of information to 3rd parties
  • Payroll Activities out of Payroll Process
  • Underpayment management
  • Overpayment management
  • End of Year Activities
  • Ensures SAP Payroll Calendar implementation
  • Generation / Transfer time quotas
  • Reconciliations and legislative reporting
  • Inbound & Outbound Interfaces Administration
  • Monitors interfaces
  • Identifies & communicates systems errors
  • Escalates configuration errors to AMO
  • Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)

Technical support:

  • Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).
  • Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
  • Approves transports requests to the production system only for corrective maintenance

Skills and Experience

NGA UK offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly remarkable client relationships and a wide range of opportunities.

At NGA, were dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:

  • A large modern open plan working environment
  • Excellent transport links to wider community with free car parking at most sites
  • Flexible benefits package which allows tailored benefits dependent upon circumstances
  • Structured training and on-going personal development

Do you have?

  • In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
  • Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
  • Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)

It would be great if you also have:

  • HR expertise (Personnel Administration, payroll, )
  • Good analytical skills to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Gathering information and problem solving look at existing issues and interact with others to find adequate solutions
  • Good communicator and customer oriented - to be able to identify and understand the customer´s needs.
  • Results oriented to be able to achieve targets aligned with business goals
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
  • Teamwork to be able to work with colleagues to achieve targets and objectives
  • Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.

Job Type: Full-time

Job Type: Full-time

Required experience:

  • Payroll: 2 years