Service Centre Manager - NottinghamCompany:
Alliance Healthcare Location:
This role is responsible for the cost effective operation of Alliance Healthcare´s Nottingham Service Centre through a management team and its people, providing twice daily deliveries of healthcare products to our customer base at the highest levels of service.
This role is also responsible for ensuring we operate a safe, legal and compliant facility.
The Service Centre Manager is the delegated Good Distribution Practice (GDP) Manager for the site and responsible for all aspects of Good Distribution Practice and Dispensing Appliance Contractor regulations which must be adhered to ensure the safeguard of our company licence and patient safety.
What will be your main responsibilites:
Drive performance across the Nottingham Service Centre in support of the business objectives.
Develop, gain agreement, implement and deliver the budget for the Service Centre.
Lead the operation to meet agreed customer service targets and KPIs on a daily basis
Address customer issues directly through correspondence, calls and direct face to face contact.
Support the culture of People Development through individual Development and succession plans.
Manage and control KPIs specifically relating to Cost, Service, Compliance and Health and Safety.
Ensure a safe working environment by implementing a culture of H&S throughout the site
Ensure all operating standards are met through compliance to company policies and procedures and adherence to legislation. Act as site designate RP (Responsible Person).
Graduate level degree or equivalent desirable
Previous experience of managing a fast moving, high volume Wholesale and Distribution environment
Significant experience of managing budgets, KPIs and operational environments
Experience of a customer focussed environment
Proven track record of delivering transformational change and managing Supply Chain Operations
Previous experience of leading and engaging a large number of people
You will also be willing to travel nationally and internationally within the requirements of the position
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