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Travel Advisor

Company: East Midlands Trains    Location: Nottingham
We have an exciting opportunity for self-motivated, enthusiastic individuals to join the Retail Team in Nottingham as a Travel Advisor. If you are looking for a new opportunity to join a fantastic Customer Experience team, the please keep reading.

This challenging, varied and sometimes demanding role ensures that customers receive accurate and impartial information and that they purchase the most appropriate ticket for their journey.

We want our customers to leave the station feeling pleased with their ticket purchase and the fantastic service they have received from our Travel Advisors.

Excellent communication and customer service skills are key qualities for a Travel Advisor and the successful applicant should also have the ability to remain calm and focused under pressure.

A working knowledge of a retail environment, ticket types and products would be an advantage however a positive attitude is essential.

Flexibility is essential as evening and weekend working will be required as part of this role.

The successful candidate will enjoy a wide range of benefits including a defined benefit pension scheme and free travel on the East Midlands Trains network. You will also receive subsidised travel across the rail network with other train operation companies.

To apply please complete the on-line application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

To find out more about working life at East Midlands Trains you can visit