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Web Administrator

Company: Sports Direct    Location: Nottingham
Web Administrator £16,000 - £18,000 per annum

The closing date for applications to this advert is 27th March 2018

Since our launch back in 1982 we have taken the sports retail world by storm. With over 500 stores both at home here in the UK and in over 19 European countries as well as a full multi-channel retail website - we are still growing. At SPORTSDIRECT.com we pride ourselves on progression and development of our staff and many of our staff at Head Office have joined us from other areas of the business and have been here for a number of years. In the current retail world that’s quite unique and we invite you to be a part of it.

We have a really exciting opportunity within our E-Commerce Team for a Web Administrator based at our HQ in Shirebrook, Mansfield

WEB ADMINISTRATOR

As part of the Website Administration Team, you will be responsible for dealing with day-to-day customer queries in relation to products, information and website troubleshooting as well as assisting other areas of E-Commerce as per the needs of the business.

Key Aspects of the Role:

Responding to customer queries via email in line with set KPI’sDealing with general user queries relating to the website and liaising with internal departments where necessaryProviding advice and finding solutions for website issues in a timely mannerSome administrative duties to be included as per the needs of the business

Essential Skills:

  • Customer Services experience
  • Excellent communication skills (particularly written)
  • Some knowledge of Microsoft Office particularly Outlook, Word and ExcelTo be able to balance a work load according to the needs of the business

Desirable knowledge and experience:

  • Fluency in foreign languages
  • Experience of retail/e-commerce
Web Administrator