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Duty Manager

Company: The Rutland    Location: Sheffield
The Rutland Hotel, the only independent 4* hotel in Sheffield has a fantastic opportunity for a full time Front Desk Duty Manager. Recently bought by the Discovery Hotel in Leeds, we are looking for a experienced candidate who is professional, commercial, hardworking and prepared to go the extra mile.
The job entails
Taking charge of the front desk team including nights.
Ensure Exceptional Customer Service at all times.
Manage Event / Function bookings along with show arounds with all department heads and the Operations manager.
Distributing reservations to be inputted by the front desk team.
Ensuring all rooms are allocated, billing is correct and reg cards are printed.
All enquiries are responded to in a timely manner.
Manage OTAs along with the General Manager.
Ensure the events calendar is up to date.
Liaise with maintenance on a daily basis.
Liaise with Housekeeping.
Deal with any complaints as they arrive.
Maintain the filing system with the front desk team.
Work with the operations manager to manage all group enquiries effectively from start to finish.
Upsell at every occasion.
Recruitment and selection of the front desk team.
Rostering for the front desk team.
Manage Reception Holidays.
Oversee the front desk team.
Ensure completion of daily shift plans.
  • Cash handling procedures in line with the business.
  • Adhere to all aspects of health and safety.
Full time position working week days and weekends. All shifts
Excellent oral and communication skills
Experience with Roomaster would be an advantage but not essential In return we will offer you:
A competitive salary
20 days holidays per year plus Bank holidays
Contributory pension scheme
Uniform
Staff discounted meals
Free on-site parking
Discounted stay at the Discovery Inn Hotel, Leeds We thank everyone who applies for the position. Shortlisted applicants will be contacted within 14 days of applying therefore if you have not heard from us within this time please assume your application has not been successful this time

This job was originally posted as www.caterer.com/job/79217397