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Print And Scannin Assistant

Company: Adecco    Location: Sheffield
Shift pattern: 09:00 - 5.30; Mon - Fri

Reporting to the Operations Manager, carry out all reprographic related duties in line with operational procedures and pick up ownership for the service in the absence for the Operations Manager.

Responsibilities
Customer Service
To demonstrate pride and professionalism in all aspects of customer service
Develop excellent working relations with clients, demonstrating strong communication skills
Consistently exceed client expectations by providing outstanding customer service
To relate accurate information to users on the progression of their work
To seek feedback on client satisfaction
To ensure the Document Services team gather from users and record accurate job ticket information
Build relationship with clients and manage their perceptions and expectations
Key representative for the team and escalation point
Provide expertise in service to advise users on best production approach
Operational efficiency
To effectively supervise the production of all jobs through the area of the Document Centre which they are responsible
Ensure all aspects of job requisition / instructions and other relevant information is checked and correct prior to production
Demonstrate the ability to supervise workflow through the prioritisation of incoming work, managing production schedules, ensuring deadlines are met
Relate accurate information to users on the progression of their work. When deadlines cannot be met ensure user is informed within sufficient time. Offer alternative solutions when necessary
To be proficient in the operation of networked devices
Demonstrate a thorough working knowledge of all machines, with an ability to manipulate colour work through a variety of software packages.
To advise users and staff on the appropriate methods of production and provide technical support and advice where necessary
To operate all production and finishing equipment to the highest standards, in line with job specification or user specification
Make most appropriate use of equipment and technology within the unit
To administer service calls for production equipment and escalate to the Operations Manager where necessary
To quality control finished production work ensuring any mistakes are corrected in line with user specification before delivery to the end user. To provide proof copies where necessary
To monitor stock levels of consumables and advise the appropriate person to ensure orders are placed on a weekly basis in line with agreed minimum and maximum stock levels
Be able to effectively stand in for the Operations Manager during times of absence
To ensure responsibility and continuity of service when Operations Manager´s shift ends
Any reasonable ad hoc duties as required by senior management

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