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Customer Service Officer - Business Banking Small

Company: HSBC    Location: Stoke-on-Trent
The Business Specialist role is based within HSBC Business Banking Small Businesses Commercial Banking UK

Through Business Banking our global network offers comprehensive support and services to businesses in the Subject Matter Expert (SME) market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential

The role of the Business Specialist (known at HSBC as a Business Specialist) is to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Business Banking Portfolio segment and to improve customer engagement.

When joining HSBC you will become a valued member of our team, we take the time to get to know our staff and will support you with professional tailored development opportunities, this includes training to build your knowledge and internal career opportunities which will allow you to progress your career with HSBC. We can offer you competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We also welcome part-time applications and offer flexible working arrangements.

Your responsibilities will include:
Being an ambassador for HSBC and develop the banks profile in the local business and wider community

Supporting customers and placing their needs at the forefront of all that we do, setting world class standards

Seeking new opportunities and nurturing existing relationships to identify new business opportunities

Building a network of business introducers in the local professional and business community

Adhering to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk


The ideal candidate for this role will have:
Experience working in relevant environment/s, i.e. Customer Service

Experience working in relevant market/context, i.e. Ability to interact and build relationships with internal and external stakeholders

Role relevant qualifications, i.e.Good communication skills, including written, verbal

A track record of gaining an understanding of customers´ needs and delivering excellent customer service

Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

Experience of making timely and rational decisions, based on relevant information and experience

The base location for this role is Hanley - Stoke on Trent

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Customer Service Representative, Customer Service, Portfolio Managed, Business Banking, Small Businesses, Commercial Banking, CMB