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Customer Service Advisor (pickup Offices, Stoke)

Company: DPD: UK    Location: Stoke-on-Trent
As the UKs leading parcel delivery business, operating on a UK wide basis, youll no doubt have seen our vans on the road. We have over 40 years behind us and know what makes our operation tick - fantastic people and amazing service, delivered via state of the art technology to ensure an incredible customer experience. And thats why were so successful.

As a Customer Service Advisor, youll be part of a dedicated team, undertaking a key front line role, ensuring we continue to provide a best in class approach to a growing customer base and a service culture that excels at each and every level.

On a day to day basis, this will involve:
To predominantly offer customer service to DPD Local customers

Acting as a focal point for telephone and email enquiries and delivering a great customer experience

Responding to customer requests and booking collections onto our centralised system

Maintaining contact with customers to ensure actions have been effectively progressed

Providing a prompt and responsive service that fully reflects our outstanding reputation

Used to working in a customer focused and service driven environment, you must have:

High levels of energy, enthusiasm and self motivation, along with a strong team ethic

Excellent communication and relationship building skills, plus a confident telephone manner

A whatever it takes outlook and willingness to go that extra mile to exceed expectations

A fair degree of IT literacy and administrative ability, including PC/Data input skills

Any relevant customer service experience would be good, but is by no means essential

Were growing at a rapid rate, which means you can look forward to a secure and rewarding future with great development opportunities in an increasingly successful and expanding company.

DPD actively promotes its Dignity at Work Policy.

If you would like to be part of this exciting opportunity with DPD, please click Apply below.