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Band 2- Operational Support Grade

Company: HM Prison & Probation Service    Location: Wakefield
This is a support services operations job in an establishment.

Summary

The job holder will carry out a range of activities across key areas of the establishment including gate procedures, visitor checks and monitoring, censorship of mail and telephones and reception duties. They will also be flexibly deployed to provide a range of other support service activities within operational areas of an establishment when required.

This is an operational support job with no line management responsibilities.

Responsibilities,Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Gate/Portal duties: ensuring the secure entry and exit of staff, visitors/vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles. Issue and collect staff keys / radios
Contractor Escorts: be responsible for identifying and escorting vehicles and contractors within the establishment
Emergency Control Room/Control Room: operate the establishment radio system and monitor Closed Circuit Television (CCTV) ensuring all suspicious activities are reported and ensure personal actions are compliant with Regulation of Investigatory Powers Act (RIPA). May be required to train staff in radio procedures
Visits: book visits; identify and process visitors on their arrival, escorting them if required; ensure all visitors both domestic and official are appropriately searched and their details are collated
Censors/Correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
Monitor phone calls made by prisoners
Night Duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
Reception: assist in supporting appropriate tasks within reception ensuring that any prisoner queries and property are processed appropriately; Photograph prisoners; Collate all relevant documentation for the Reception/Property process; Search/x-ray incoming prisoner property and parcels accepted in Reception; Receive items for prisoners and check all seals are intact on property storage
Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement and the receiving of prisoners when required
Food delivery: undertake food trolley delivery and collection, which may involve the use of an electric tug vehicle
Driver: Transport prisoners and their escorts to their destination in the cellular vehicle where applicable; Collect mail from local sorting office
Monitor the prisoners Personal Identification Number (PIN) Phone system maintaining the log of PIN Phone requests from prisoners; Complete all relevant paperwork keeping an audit trail of conversations

Complete Security Incident Reports (SIR) for intelligence gained from monitoring phone calls or illicit / contraband items found
Check that any legal numbers are registered solicitors Undertake other support services tasks including:
Understand, apply and conform to national and local polices
Respond appropriately to invoke emergency procedures in line with Local Security Strategy (LSS) and National Security Framework (NSF), utilising knowledge of local contingency plans and the actions required in relation to incidents. Any initial decisions or actions will need to be referred to management for further action.
Undertake administrative duties relating to area of work as required

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder Languages Speak & write English Competencies
We´ll assess you against these competencies during the selection process:
Achieving a Safe and Secure Environment

Leading and communicating

Managing a quality service

Collaborating and partnering

Civil Service Competency Framework Benefits Pensions Civil Service pension schemes may be available for successful candidates. Benefits Annual Leave
Bank, Public and Privilege Holidays
Pension
Work Life Balance
Season Ticket Advance
Childcare Vouchers
Training