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Training Administrator

Company: AFI Group    Location: Wakefield
Salary £16,000 per annum plus Training Profit Share

Do you want to work for a fast-paced growing National company, with excellent career stability and progression prospects; where hard work is well rewarded? Then a job with UTN Training is for you.

We are currently looking to recruit a Training Administrator to work within our Training department based in Wakefield. You will work within a small friendly team, taking customer orders while providing excellent customer service.

In role in brief:
--Taking training course enquiries via telephone, email and our online ordering system.

--Advising customers on the best courses for their needs.

--Checking availability of trainers and allocating trainers to courses.

--Dealing with customers in a friendly, helpful and professional manner.

--Maintaining health and safety standards within the training office.

--Communicating effectively with other colleagues, and providing a friendly and helpful point of contact for all enquiries.

--Full training will be given on the courses we offer and our booking systems.

The ideal candidate:
--Previous experience in a busy administrative based role. Experience in a training environment would be a distinct advantage.

--Customer service experience is a must.

--Good knowledge of Microsoft packages, and computer skills in general.

--You must be outgoing and enthusiastic.

--Excellent communication skills over the phone or face to face is a must.

--Reliability, time keeping, attention to detail and using your own initiative will be important aspects of the role, so you should be proficient at these skills.

We offer an excellent benefits package:
--23 days holidays per year rising to 25, plus statutory holidays.

--Inclusion in a monthly profit share scheme.

--An auto-enrolment pension scheme with employer contributions.

--Death-in-Service benefit of 2 x salary.

--Healthcare Cash Plan.

--In addition we have invested in an excellent induction programme, and staff training (we currently hold a Gold Investors in People award).

Please note that we operate a 2 stage interview process and online testing to screen candidates.